Frequently Asked Questions
Getting Started
This is my first time using a cleaning company. What should I do and how should I prepare for my first clean?
No worries at all! To help us get started smoothly, please tidy up personal items and secure any pets in a safe area. Feel free to leave us special notes or instructions—we want to meet your needs! Also, make sure the AC is on during the cleaning so our team can work comfortably and do their best.
How can I book a cleaning?
Booking is easy! You can call, text, or click here to book online through our website. Choose the service, pick your date, and we’ll handle the rest.
Is there a first-time cleaning fee?
Yes, we have a one-time first cleaning fee. This covers the extra time and care needed to get your home up to our recurring cleaning standard. However, if you sign up for weekly or bi-weekly cleanings, we’ll waive this fee.
Do I need to tip the cleaners?
We know tipping can feel overwhelming these days. Tips are completely optional and never expected. If you’re happy with our service, a tip is always appreciated—but your satisfaction is what matters most!
Trust & Personalization
Can I trust Sunshine Cleaners when I'm not home?
Absolutely. We understand how important trust is. All our cleaners are background-checked, trained, and committed to treating your home with respect and care.
Can I leave special instructions for the cleaners?
Yes, and we encourage it! Whether it’s a favorite product to use or a room to skip, just leave a note in your booking or text us. We’ll make sure your preferences are followed.
Our Cleaning Services
What types of cleaning services do you offer?
We offer standard cleaning, custom cleaning, deep cleaning, move-in/move-out cleans (weekly, bi-weekly, monthly). Whether you need a quick refresh or a detailed top-to-bottom clean, we’ve got you covered. Click here to learn more about our cleaning options!
Can I request specific cleaning tasks?
Of course! We’re happy to tailor the cleaning to your needs. Whether it’s the whole house or just the master bedroom and bathroom—you name it. Just let us know ahead of time if there are any specific rooms, areas, or tasks you'd like us to focus on or skip.
Do you bring your own cleaning supplies?
Yes, we bring all the cleaning supplies and equipment needed to get the job done. If you prefer us to use your products, just let us know in advance!
Scheduling & Flexibility
I want to change my cleaning frequency. How do I do that?
No problem! Just reach out to us via call, text, or email. We’ll adjust your schedule to weekly, bi-weekly, monthly, or one-time as needed.